Refund policy
Return & Refund Policy
At Benford Powersports, we stand behind the products we sell and want our customers to be satisfied with their purchase. Most eligible products may be returned within 90 days of the original purchase date, subject to the requirements, exclusions, and fees outlined below.
Please review this policy before purchasing or returning an item.
Return Eligibility
To be eligible for a standard return, an item must:
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Be returned within 90 days of the original purchase date;
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Have a valid Return Authorization Number issued by Benford Powersports before being shipped back;
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Be new, unused, uninstalled, and unmodified;
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Be returned in its original manufacturer packaging; and
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Include all original parts, hardware, accessories, manuals, documentation, labels, and other components supplied with the product.
Items showing signs of installation, use, wear, damage, modification, assembly, or improper handling do not qualify for a standard return.
Benford Powersports reserves the right to inspect all returned merchandise before approving a refund or store credit.
Non-Returnable & Limited-Return Items
Certain products are excluded from our standard return policy.
Special Order Items: Special-order products, including certain electronic tuners, programmed products, or products specifically ordered for a customer, are non-returnable unless otherwise stated.
Custom or Made-to-Order Products: Products that have been manufactured, assembled, modified, or configured specifically for an order, including items such as A-arms with pressed-in ball joints and mounted wheel/tire combinations, may be non-returnable. If Benford Powersports agrees to accept a return, a minimum 30% restocking fee may apply.
Windshields & Polycarbonate Products: Windshields, polycarbonate roofs, and similar products are not eligible for return once the protective film has been removed from either side.
Installed, Used, Modified, Damaged, or Incomplete Products: Products that have been installed, used, assembled, modified, damaged, altered, or returned without required packaging, hardware, accessories, or other components do not qualify for a standard return and may be refused.
If Benford Powersports elects to accept such an item as an exception, a minimum 30% restocking fee or other reduction in refund value may apply based on the condition of the product, missing components, packaging condition, and anticipated resale value.
Acceptance of an exception is not guaranteed.
Open Box & Final Sale Items
Products identified as Open Box have previously had their original packaging opened and may include customer returns, canceled orders, items opened for inspection, or products with damaged or replaced packaging.
Open Box products are inspected before being offered for resale but are not represented as factory-new merchandise. Depending on the individual product, packaging may show damage or wear and the product may show minor signs of handling.
The individual product listing should be reviewed carefully for information regarding condition, included components, known cosmetic imperfections, packaging, and other product-specific details.
ALL OPEN BOX ITEMS ARE FINAL SALE. OPEN BOX ITEMS ARE NOT ELIGIBLE FOR RETURN, EXCHANGE, REFUND, OR STORE CREDIT.
Customers are responsible for reviewing the product description, condition, compatibility, fitment, included components, and available photographs before purchasing an Open Box item.
If an Open Box product arrives damaged during shipping, an incorrect product is received, or the product is materially different from its listing, contact Benford Powersports promptly so the issue can be reviewed.
Manufacturer warranty coverage on Open Box merchandise may vary by product and manufacturer. Unless specifically stated in the product listing, Benford Powersports does not guarantee that an Open Box product will qualify for the original manufacturer's warranty.
Other products specifically identified as Final Sale on the product page are also non-returnable and are not eligible for exchange, refund, or store credit.
Restocking Fees
Eligible returns may be subject to the following restocking fees:
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Standard return due to buyer's remorse or incorrect ordering: 15% or more, depending on the condition of the returned merchandise.
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Custom or made-to-order products: Minimum 30%, if the return is accepted.
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Returns received in a condition outside our standard return requirements: Minimum 30%, if the return is accepted.
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Refused deliveries: 15% restocking fee plus a $20 fee per package and any applicable shipping charges.
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Store credit: At Benford Powersports' discretion, store credit may be offered instead of a refund and may qualify for a reduced restocking fee.
Restocking fees may be increased when merchandise requires repackaging, replacement components, cleaning, inspection, or other work before it can be resold.
Benford Powersports may refuse a return entirely when its condition makes it unsuitable for resale.
Incorrectly Ordered Products & Fitment
Customers are responsible for verifying product compatibility and fitment before ordering.
Product descriptions, fitment guides, manufacturer information, and other resources are provided to assist with product selection. If you are unsure whether a product fits your vehicle, machine, or application, please contact us before ordering.
Products ordered incorrectly by the customer are subject to our standard return requirements and applicable restocking fees.
Defective Products & Manufacturer Warranties
A defective product is not necessarily considered a standard return.
Products believed to have a manufacturing defect may be subject to the manufacturer's warranty process, including inspection, troubleshooting, repair, replacement, or direct warranty service through the manufacturer.
Do not dispose of, modify, disassemble, or attempt unauthorized repairs to a product believed to be defective unless instructed to do so.
Benford Powersports will assist with warranty claims when reasonably possible, but manufacturer warranty eligibility, coverage, and remedies are determined by the applicable manufacturer and its warranty terms.
Shipping Damage, Missing Items & Fulfillment Errors
Please inspect your shipment as soon as possible after delivery.
If your order arrives damaged, contains an incorrect product, is missing advertised components, or you believe Benford Powersports made an error fulfilling your order, contact us promptly with your order number and photographs of the product, packaging, shipping label, and damage when applicable.
If Benford Powersports confirms that an incorrect item was shipped or another fulfillment error occurred on our part, we will cover the applicable return shipping costs and waive associated restocking fees.
Do not discard shipping cartons, packaging materials, or damaged merchandise while a shipping damage claim is being reviewed.
Return Shipping
Customers are responsible for all return shipping costs for standard returns, buyer's remorse, incorrect ordering, fitment issues, and other customer-initiated returns.
Original shipping charges are non-refundable, except when otherwise required or when Benford Powersports determines that the return resulted from an error on our part.
Customers are responsible for properly packaging returned merchandise. Benford Powersports is not responsible for damage caused by inadequate return packaging.
We recommend using a trackable and insured shipping method for returned merchandise.
Refunds & Store Credit
After an authorized return is received, Benford Powersports will inspect the merchandise to determine whether it meets the conditions of this policy.
Approved refunds are generally processed within 3 business days following inspection.
Refunds will normally be issued to the original payment method, less any applicable restocking fees, non-refundable shipping charges, or other authorized deductions.
Processing times imposed by banks, credit card issuers, and payment processors are outside the control of Benford Powersports.
If a refund cannot reasonably be returned to the original payment method, Benford Powersports may issue a check to the original purchaser.
At our discretion, store credit may be offered instead of a refund and may qualify for a reduced restocking fee.
Unauthorized Returns
Do not ship a product back without first receiving a Return Authorization Number.
Packages returned without authorization may be refused, returned to the sender, or experience significant processing delays.
Receiving a Return Authorization Number does not guarantee that a refund will be approved. Final eligibility is determined after the returned merchandise has been received and inspected.
Final Return Determination
All returns are subject to inspection and the terms of this policy.
Benford Powersports reserves the right to refuse returns that do not meet the requirements of this policy and to determine applicable restocking fees based on the condition of returned merchandise.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited.
How to Start a Return
Before shipping any product back, email support@benfordpowersports.com with:
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Your full name;
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Order number;
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Product(s) you wish to return;
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Reason for the return; and
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Photographs, when requested or applicable.
Once your request has been reviewed, we will provide a Return Authorization Number and return instructions if the product is eligible for return.